Napster.ca - FAQs

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  1. What do I get with my Napster Membership?
  2. What do I get with my Napster To Go Membership?
  3. What is Napster Light?
  4. Why is a Napster Membership better than just getting music by the song or album?
  5. What are Napster's minimum system requirements?
  6. What happens to music I download if I cancel my Membership?
  7. Which portable devices can I use with Napster?
  8. What if I just want to buy songs or albums to burn to CD or transfer to a compatible MP3 player?
  9. What can I do with music I buy on Napster?
10. How can I use Napster on multiple PCs?
11. Do I need a credit card to use Napster?
12. Can I listen to Napster through my home stereo or in my car?
13. What type of music files and digital rights management software does Napster use?
14. Does Napster work with iPod?

1. What do I get with my Napster Membership?

·	Unlimited access to 2,500,000+ songs on your PC for only CDN$9.95 a month.
·	Listen to an unlimited number of full-length songs while you are connected to the Internet.
·	Download an unlimited number of high quality music files to your PC. You can listen to these downloaded songs online or offline. Keep the music you downloaded for as long as you want to be a Member.
·	You can access your Napster Membership on up to 3 PCs and use the same user name and password.
·	Enjoy Napster's commercial-free, interactive radio stations. Skip forward or back, look through all the songs on the station and download your favorites. You can also create your own radio stations based on music you select from your Library.
·	Search for music by artist, album, song or member. Napster also recommends similar artists while you search for your favorites.
·	Napster adds music every day and new releases every Tuesday.
·	Listen to and download Billboard chart topping albums and songs from 1997 through today.
·	Find new favorites from Napster's music recommendations.
·	Explore exclusive stories, videos and features that help you get deeper into the music you already like or discover something new.
·	Discover and share music with other Napster Members. Check out what other members think about music on our message boards, see what other members are downloading in real time, browse their collections and copy and share music.
·	Members can also buy songs to keep forever to burn to CD or transfer to a compatible MP3 player. Members pay as low as 99¢ a song when they purchase multiple songs with Napster Tracks Packs.

2. What do I get with my Napster To Go Membership?
With Napster To Go, you can enjoy everything you get with a Napster Membership plus, you can transfer an unlimited amount of music to your compatible MP3 player for only CDN$14.95 a month.

3. What is Napster Light?
Napster Light is a music store with no monthly membership fee. Search and browse 30-second music clips and buy your favorite music to burn to CD or transfer to a compatible MP3 player.

4. Why is a Napster Membership better than only buying music by the song or album from a music store?
A Napster Membership for CDN$9.95 per month gives you unlimited access to 2,500,000+ songs on your PC. For only CDN$5 more a month or a total of CDN$14.95, a Napster To Go Membership allows you to transfer an unlimited amount of music to your PC and compatible MP3 player.

Think of it like a going to buffet. With all-you-can-eat music, you can try everything you want, whenever you want. One day you can take every album by Bob Dylan, Miles Davis, Gwen Stefani or 50 Cent. The next day you get download a whole radio station or every Reggae album you want. Your music doesn't have to be limited by your budget anymore. With Napster, the whole world of music opens up to you for the price of a CD a month.

Of course, members also have the option to buy songs and albums permanently. Members get a discount on songs, as low as 99¢ per song, when they buy multiple songs with Napster Track Packs. With a Napster Membership, you can try music before you buy it.

5. What are Napster's minimum system requirements?

·	Operating System: Windows 2000, Windows XP, or Windows Vista. Note: Windows XP or higher and Windows Media Player 10 or higher are required to use the Napster To Go™ service.
·	Processor: Pentium-class CPU equivalent or better
·	Memory: 64MB of RAM minimum
·	Hard Drive: Approximately 13 MB for Napster. Around 18 MB for Windows Media Player if it is not already installed.
·	Monitor: Napster can be viewed on a monitor with a screen resolution of 800x600 or greater.
·	Sound Card: Sound card and speakers
·	Browser: Microsoft Internet Explorer version 5.1 or higher. IE 5.5 requires Service Pack 1 or higher. IE 6.0 is recommended. You can get IE 6.0 from http://www.microsoft.com/windows/ie/default.asp.
·	Compatible MP3 Player: Windows Media Player 7.1 or higher. Windows Media Player 10 Series is recommended as it improves streaming quality and reduces buffering times. You can get Windows Media Player from Microsoft.
·	Internet Connection: Active Internet connection

6. What happens to the music I downloaded to my PC if I cancel my Membership?
If you cancel your Membership, the music you downloaded from Napster will no longer be playable at the end of your current billing period. You can still use Napster Light to play and organize all of the music you own without a membership fee. Access Napster Light with same user name and password. With Napster Light, you can also sample 30-second clips and buy songs for CDN$1.19 and albums from CDN$9.95. If you decide to resume your Napster Membership, your Napster music library will be restored and your downloaded music will be playable again.

7. Which MP3 players are compatible with Napster, Napster To Go and Napster Light?
Napster and Napster Light are compatible with over 75 MP3 players. Click here to see a list of MP3 players. Napster To Go works with select players from iriver, Creative, Dell, Samsung, Gateway and others. Click here to see all MP3 players that work with Napster To Go.

8. What if I just want to buy songs or albums to burn to CD or transfer to a compatible MP3 player?
You can always use Napster Light, Napster's music store, to purchase songs for CDN$1.19 and albums from CDN$9.95. Once purchased, you can keep this music on your PC forever, burn it to CD or transfer to a compatible MP3 player. You can get Napster Light when you download and register for Napster. Napster and Napster To Go members can also purchase songs for as low as 99¢ a song with Napster Track Packs. Click here to see why we think a Membership is such a good deal.

9. What can I do with music I buy on Napster?
The songs and albums you buy are yours to keep forever. You can burn an individual song as many times as you like and the same songlist up to 7 times. You can copy your music to 3 computers, and transfer it to a compatible MP3 player an unlimited number of times.

10. How can I use Napster on multiple PCs?
You can access your Napster Membership on up to 3 PCs. Just go to Napster.com and click on "Members: Download Again" to install the Napster software on a new PC. You can also put your same Napster Library on all 3 PCs using Napster's Copy Library function.

11. Do I need a credit card to use Napster?
Billing information from your credit card or PayPal account is required to take a free trial of Napster or Napster To Go. Napster Light does not require a credit card or Paypal account to register. You can also buy Napster pre-paid music download or Membership cards at select retail locations. To find out where to get your Napster card, click here.

12. Can I listen to Napster through my home stereo or in my car?
With Napster, you can give your living room the power of over 2,500,000 songs. Connect Napster to your home stereo directly from your PC or wirelessly. You can even control Napster with your remote control through a Windows Media Center Edition PC. Click here for more information on how to use Napster in your living room.

Click here for a few ways to connect your MP3 player to your car stereo.

13. What type of music files and digital rights management software does Napster use?
The Napster music that is downloaded to your computer is in Window Media Audio (WMA) format at 128 Kbps stereo. We use Microsoft Windows Media Digital Rights Management software to make sure all the music you have is fast, safe and protected. For more information about Microsoft DRM, click here.

14. Does Napster work with iPod?
Apple has chosen to keep both the iPod and iTunes closed off from Napster and every other digital music service. Napster's philosophy is different. A Napster Membership gives you more ways to discover and enjoy music on more players. Click here for more information.