Napster would like to work with your iPod, but Apple has chosen to keep both the iPod and iTunes closed off from Napster and every other digital music service. Napster's philosophy is different. A Napster subscription gives you more ways to discover and enjoy music on more players. For a list of Napster-compatible players, click here.
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Once you purchase a track or album you can burn it to CD, but CD burning is not included in the price of a Napster or Napster To Go subscription.
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To recover your Napster password:
1. Start Napster from your desktop to open the sign-in dialog.
2. Click the link just to the right of the phrase, "Can't remember your password?"
3. Type in your email address and click submit. You must use the same email address that Napster has
registered for your account.
4. Once we confirm your email address, we will send you an email with your member name and password.
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If you can't sign in to Napster you can still click the PLAY OFFLINE button on the sign-in page and
play music that you have purchased and downloaded.
Here are some things to consider if you are having trouble signing in:
• A browser security level set to High can not only prevent you from initially signing in but also cause
problems with utilizing Napster. Try lowering the security level to Medium.
• Make sure that any firewall that you are using is set to allow communication from the Napster domain.
If you have a hardware firewall, you will need to make sure that ports 80, 443, and 1755 are open.
• Double check the spelling of your member name and password. Remember that passwords are
case-sensitive. Verify that you do not have the Caps Lock key on, and try re-typing your password.
• If you've forgotten your password, use the link on the sign-in window to request your password.
• Make sure your Internet connection is working: Try using Internet Explorer to browse to another Web
site, and check your IE settings*.
• Some ad-blocking software, such as AdSubtract, PopUp Killer, or @Guard, may prevent you from
signing into Napster and using Help areas unless it is properly configured. Make sure your ad-blocking
software is configured to allow URLs from Napster's root: *.napster.com.
* To Check your Internet Explorer Settings:
1. Select Internet Options...from Internet Explorer's Tools drop-down menu.
2. Go to the Connections tab and verify that the information is correct.
3. If you use a proxy server, click the LAN Settings... button and make sure the proxy server address
is correct. If you are not using a proxy server, make sure this box is not selected. Consult your
Network Administrator if you are unsure.
4. Go to the Advanced Tab. Scroll down to the Security section and make sure the Use SSL 2.0 check
box is checked.
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If you are an existing member, just click here.
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Once you sign into Napster, all of your account management tools can be found in the top left corner of the
application under the headings: File, My Account, and Help. Just select a topic from the pull down menus to
adjust the options and features available to you.
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To learn more about what you get with Napster Light, a Napster or Napster To Go Membership,
click here.
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When you download the Napster software you can sign up for Napster Light. Napster Light membership is free
and provides access to most of the Napster catalogue so you can purchase tracks and albums. You can also use
Napster Light to rip CDs and organize all the digital music on your computer.
A comprehensive comparison of our membership options can be viewed by clicking here.
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Music you purchase is yours to keep and comes with the following rights:
• Unlimited burns of individual tracks.
• Unlimited transfers to Napster compatible portable devices. Click here to see a list of devices.
• Copy your music to three computers.
Tip: Sign into Napster on a secondary computer and use the Copy Library feature to download tracks you've already downloaded or
purchased on another computer.
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Napster's minimum system requirements are as follows:
• Operating System: Windows 2000 or Windows XP.
Napster is NOT supported on Windows 95, NT, 98, Me, or Macintosh.
Note: Windows XP and Windows Media Player 10 are required to use the Napster To GoTM service.
• Processor: Pentium-class CPU equivalent or better.
• Memory: 64MB of RAM minimum.
• Hard Drive: Approximately 13 MB for Napster.
Around 18 MB for Windows Media Player if it is not already installed.
Room to store purchased and downloaded tracks.
• Monitor: Napster can be viewed on a monitor with a screen resolution of 800x600 or greater.
• Sound Card: Sound card and speakers.
• Browser: Microsoft Internet Explorer version 5.1 or higher. IE 5.5 requires service pack 1 or higher
(IE 6.0 is recommended). You can get IE 6.0 from http://www.microsoft.com/windows/ie/default.asp.
• Digital Music Player: Windows Media Player 7.1 or higher
(Windows Media Player 10 Series is recommended as it improves streaming quality and reduces
buffering times.) You can get Windows Media Player from Microsoft.
• Internet Connection: Active Internet connection.
To optimize your Napster experience, we recommend the following:
• Internet Connection: Active Internet connection -- broadband/128+ Kbps
• CD Burner: Napster's CD burning software supports most standard CD burners.
• Portable Device: To see what portable devices are supported by Napster, go to:
http://www.napster.com/compatible_devices/
• USB Port: A USB 2.0 port is recommended if you are connecting a portable device, as it provides
maximum transfer rates.
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To find out which portable devices are compatible with Napster,
click here.
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Napster tracks downloaded to your computer are encoded with Windows Media Audio (WMA) format at 128 Kbps stereo.
Napster utilizes Microsoft Windows Media Digital Rights Management software to protect audio tracks. For more
information about the Microsoft DRM, click here.
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Napster does not use scripting languages that are capable of any viral activity on our Web pages. The only
programs we deliver to your PC are the Napster application itself and the other components that form the
installation. These programs are thoroughly checked for viruses before we generate the installation.
In addition, to make sure that no one hacks our installation and replaces it with one that contains a virus,
we have a certificate assigned to us by VeriSign that permits us to sign our installation files. We do this
with every installation we generate and you will see evidence of this when you start the install process.
All other data and information delivered by Napster is in such a format that it cannot carry viruses.
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Napster will work behind most firewalls. If you are having difficulties installing Napster, configuring your
Windows Media Player, or streaming or downloading tracks, we suggest that you temporarily disable your firewall
or lower the security settings to see if this resolves the issue.
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Napster Light Members
• There's No Need to Cancel
As a Napster Light member, you will never be charged unless you choose to purchase tracks or albums. You can use Napster Light to search for and listen to 30-second samples of all the songs in the Napster catalog for FREE. You can also use Napster Light to play and organize the digital music on your PC with no charge. Click here for more information on Napster Light or subscribing to Napster.
Napster Subscription and Trial Period Members
If there is something we can help you with that has prevented you from enjoying your Napster experience, we encourage you to first contact Napster Customer Support by clicking the Help Request button above selecting an appropriate help category from the pull-down menu. If you still would like to cancel, you can do so now by logging into your account, clicking on My Account in the top-left corner, and selecting Account Status.
If you are in a Free Trial period - Simply click on the Cancel Free Trial link at the bottom of the pop-up. Then follow the prompts to cancel your trial subscription. At the end of your Free Trial period, you will no longer be able to access subscription service features including unlimited streaming and downloading. You will be downgraded to Napster Light. Napster Light is a free music store and there are no subscription fees. You can use Napster Light moving forward to purchase tracks and albums, burn, and transfer tracks.
If you are a paid subscriber - Click on the 'Change Your Account Status' link at the bottom of the pop-up. To cancel your subscription, simply choose to 'Downgrade to Napster Light' then follow the prompts. At the end of your subscription period, you will no longer be able to use all the features Napster or Napster To Go has to offer. Once you cancel your Napster or Napster To Go subscription you are downgraded to Napster Light. Napster Light is a free music store and there are no subscription fees. You can use Napster Light moving forward to purchase tracks and albums, burn, and transfer tracks.
If you would like our Customer Support department to process your cancellation request, please use the Help Request form above and select "Cancellation Request" as the Type Of Help. Please be aware that it may take up to 48 hours to process your request.
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No.
In addition to major credit cards Napster also accepts payments through PayPal. The Napster Card is another convenient way to
pre-purchase music or a Napster subscription. For more information on the Napster Card and to find out where they can be
purchased, click here.
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If you signed up for a free trial that required the submission of a form of payment, your financial institution may place an
authorization hold on your account to verify fund availability. This may appear as a charge, but please be assured that you will
not be billed the monthly subscription fee if you cancel during the free trial period. Please contact your financial institution
to answer further questions about authorization holds.
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Use Copy Library to re-download your tracks after a hard disk failure or reformatting. You can also use the Copy Library feature
to make copies of your downloaded and purchased tracks on up to 3 PCs. Just sign in to your Napster account, select Copy Library
from the My Account menu and follow the prompts.
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